Rates above are inclusive of Government Tax. No Service Charge
Price Breakdown
Our Best Available Rate is subject to the prevailing discount during the time of booking based on allocation and room availability. This is subject to change from time to time.
Card Fraud Control Policy: For all credit/debit card transactions, including third-party transactions (the card owner and booking name are different), guests must present the valid/active actual card used along with the payment receipt upon check-in for further verification (an inactive card or a card copy is not allowed). In addition, for third-party transactions, a signed letter of authorization and a photocopy of any government-issued ID (passport, driver’s license, etc.) from the card owner are required. All documents must bear the same details and signature. Non-compliance will be subject to collection of new payment upon arrival at the resort.
AMEX Card Policy: For security purposes, third party transactions will not be allowed. If a booking was still made under this arrangement, guest will be required to make a new payment upon check-in unless the credit card owner is physically present at the resort with the credit card used and at least two (2) valid ID’s.
Inclusions:
- Free Breakfast: The room includes complimentary breakfast based on paid room occupancy and can only be availed by registered guests in the restaurant (dine-in). Any excess will be charged accordingly.
- Free Wifi Access
- Free Use of Gym
- Free Use of Swimming Pools
- Pool Access Room Advisory: The room is designed for adults. If traveling with children, a waiver must be signed upon check-in
Room rates on December 31, 2026 (New Year’s Eve Dinner) and February 5, 2027 (Chinese New Year’s Dinner) include a common buffet dinner for two persons. An extra person is required to pay for dinner in order for the resort to guarantee the room booked for you. To pay for an extra person, click the "TRANSFER AND ADD-ONS" window prior to booking and paying.
Dinner Rates: - December 31, 2026, worth PHP 3,185.00/per person (prepaid rate)
- February 5, 2027, worth PHP 1,449/per person (prepaid rate)
Note: The property's sky pool may be reserved for private events and thus may not be open to the public for a certain amount of time.
EXTRA PERSON POLICY:
- Mandatory Php 1,904 / night (prepaid rate) with free breakfast. Maximum one (1) extra person or kid only per room.
Child Policy:
- 0 to 4 years old: Free of Charge - Sharing meal & existing bed (Max 1 kid allowed per room).
- 5 to 9 years old: Can share a room with the parents but should pay extra kid charge
- 10 years old and above: Considered adult and should pay extra person charge
- In order to avail of the child rate, guest must submit a copy of the child's passport or birth certificate at the Front Desk upon check-in, otherwise, adult rate will be applied
Please note in the special request tab if traveling with Free of Charge kid/s.
SHARED TRANSFER SERVICE VIA CATICLAN AIRPORT
The Shared Transfer Service via Caticlan Airport operates from 5:00 a.m. to 9:00 p.m. and is exclusive to in-house guests of Henann Resorts. Transfer may be added prior to payment through the Add-ons tab per person for local ID holders (prepaid rate). The rate is inclusive of terminal fees, environmental fees, and the Boracay IPASS cashless payment system.
For guests presenting a foreign ID, an additional PHP 150.00 per person will apply. This fee is excluded from the prepaid rate and will be collected on-site.
Room with availed transfer: Please notify us of your complete flight details (date, flight number, time, and airport name) at least two (2) days prior to arrival; otherwise, transfer cannot be provided even if you have paid for it.
Room without transfer: Additional transfers must be requested at least two (2) days prior to arrival.
TRANSFER INSTRUCTIONS:
Upon arrival at Caticlan Airport, kindly look for the Henann signage at Booth No. 12 outside the arrival area. Please note that Henann staff are not permitted to enter the airport arrival area, and assistance will be provided from the designated booth.
Transfer arrangement:
- Van ride to the Henann Welcome Center.
- Boat transfer from the Welcome Center to Cagban Port.
- Waiting van transfer from Cagban Port to the resort. The total travel time is approximately 45 minutes to 1 hour, depending on the transportation waiting time, and other travel conditions.
Guests arriving via Kalibo Airport: Guests are advised to arrange their own van or bus transportation to Caticlan and kindly proceed to the Henann Welcome Center, which is approximately a 3–5 minute ride from Caticlan Jetty Port.
Departure Transfer: The resort pick-up is scheduled three (3) hours prior to the guest’s flight departure time, with pick-up schedules available at 30-minute intervals with other guests on the same pick-up time.
CHECK-IN REQUIREMENTS:
Hotel Booking Confirmation
- Valid Government-Issued IDs, Birth Certificate for Infants
- Actual credit card used upon booking
- Incidental deposit
Please see the Terms and Conditions for the Hotel Policies.
Prepayment: Full prepayment is required to confirm your reservation. This is nonrefundable.
Modification: Not allowed
Cancellation: Not Allowed
For all credit/debit card transactions including third party transactions (Credit Card Owner and Booking Name are different), guest must present the actual physical credit card used upon check-in. In addition, for third party transactions, a signed letter of authorization and a photocopy of any government issued ID (passport, driver’s license, etc.) from the credit card owner are required. All documents must bear the same details and signature. Non-compliance will be subjected to collection of new payment upon arrival at the resort.
HOTEL POLICIES:
• Booking Confirmation: The reservation is considered confirmed when you receive a confirmation voucher through email containing the RESERVATION CONFIRMATION NUMBER. Present this together with a valid ID upon check-in. NO VOUCHER, NO CHECK-IN.
• Booking Cancellation: Cancellation is not allowed. This booking is 100% confirmed once paid.
• Additional Service Cancellation: Cancellation is not allowed. This includes additional services availed upon booking (transfer service, extra bed and breakfast, etc.). This booking is 100% confirmed once paid.
• Breakfast time: From 6:00am to 10:00am only at Sapphire Restaurant. Dress code: CASUAL (Wearing bathrobes, swimwear and sleepwear during breakfast and dinner are prohibited).
• Check-in and Check-out Policy: Check-in time is at 3:00 pm and check-out time is at 12:00 noon. Early check-in or late check-out will depend on room availability and with corresponding charges.
• Visitor Policy: Registered guests only are allowed to be on the guest floors and to access the resort's facilities. Unregistered guests / visitors accessing the restricted areas will be charged accordingly.
• Extra Person and transfer service : For add-ons service, please call +63 36 288 9222 to 25, or email manila.hcs@henann.com / reservations.hcs@henann.com for assistance.
• Incidental Deposit:
Incidental deposit of PHP 2,000 or higher (depends on the room category booked) per room per night is required upon check-in. Security deposit only accepted in the form of Card. This is refundable upon check-out should there be no charges incurred during the stay.
• Kid Policy: In order to avail of the child rate, guest must submit a copy of the child's passport or birth certificate during reservation and at the Front Desk upon check-in, otherwise, adult rate will be applied.
• Non-smoking Policy: In order to maintain the beauty and comfort of our accommodation, for non-smoking rooms, violators will be charged a penalty fee equivalent to 2 nights based on published rates.
• Pool Access Room Advisory: The room is designed for adults. If traveling with children, a waiver must be signed upon check-in.
Note: The property's sky pool may be reserved for private events and thus may not be open to the public for a certain amount of time.
• Room Upgrade: Upgrade to a higher category is subject to room availability and rate difference. Full prepayment is required. For inquiries, contact our Manila reservation office at (+63) (2) 8 740-1111 or email manila.hcs@henann.com
• Special Request/Preferences: Bed type, room allocation and other room special requests are all subject to availability upon check-in. The resort voucher indicates the room and the services you have paid for. Anything that has been overlooked should be paid at the resort.
• Food Policy: Any outside food is not allowed inside the guest rooms. Guests may consume their food at the resort’s restaurant with CORKAGE FEE.
• Outside Vehicles: No parking allowed.
• Rooms are strictly for accommodation only. No Gatherings and parties will be allowed.
• Pets are not permitted on the hotel premises.
• Rates are not valid in conjunction with any other promos and discounts including Senior Citizen (SC) and Persons With Disabilities (PWD) . For inquiries on applicable VAT exemption and diplomats call (+63) (2) 8 740-1111 or email manila.hcs@henann.com / reservations.hcs@henann.com
REGULAR RATES:
• Deluxe Room Php 16,308.00
• Premier Room Php 19,074.00
• Premier Room with Direct Pool Access Php 22,860.00
• Premier Room with Sea View Php 22,860.00
Extra person: Php 2,666 per night
Round trip Transfers: Php 2,660 per person
Per DTI-fair Trade Permit No. R6-AKL-100095, Series of 2026.
• Cancellation caused by Acts of Nature & National Events: The resort will not be held liable for services not rendered or for any loss or damage due to natural calamity, flight or boat transfer cancellations due to bad weather condition and national events. If a booking was cancelled by the client because of a natural calamity such as typhoon resulting to Caticlan and Kalibo flight cancellations or suspension of boat transfers to and from Boracay Island, there will be no refund but cancellation charge is waived and the affected tour date can be rebooked to a new tour date within 30 days subject to room availability and a rate difference (if any). The rebooking is transferable and may be used by other people subject to client’s endorsement.
• Cancelled/Diverted Flights: The resort is not responsible for cancelled flights due to aircraft problems, cancellation will apply. If an airline diverts their flight to Kalibo Airport and guest decide not to take it, cancellation policy still applies. For Caticlan flights diverted to Kalibo, the airline will be responsible to provide the land transfer arrangement.
• Corporate Card Policy: For corporate credit card transactions, guest must present the actual physical credit card used, a signed letter of authorization and a photocopy of any government issued ID (passport, driver's license, etc.) from the credit card owner or from an authorized signatory. All documents must bear the same details and signature. Non-compliance will be subjected to full payment upon check-in.
• Credit Card Policy: Credit card used in this transaction must be presented at the resort upon check-in otherwise booking is considered unpaid and will be required to make a new payment before they can check-in. Charge-back brought by this is subject to a processing fee of Php 500.00 per booking plus corresponding service fee of 2.8% from the total payment if request is submitted 60 days after payment was made. Charge-back will be completed within 30 banking days. For all credit/debit card transactions including third party transactions (Credit Card Owner and Booking Name are different), guest must present the actual physical credit card used upon check-in. In addition, for third party transactions, a signed letter of authorization and a photocopy of any government issued ID (passport, driver’s license, etc.) from the credit card owner are required. All documents must bear the same details and signature. Non-compliance will be subjected to collection of new payment upon arrival at the resort. •AMEX Card Policy: For security purposes, third party transactions will not be allowed. If a booking was still made under this arrangement, guest will be required to make a new payment upon check-in unless the credit card owner is physically present at the resort with the credit card used and at least two (2) valid ID’s.
• NO SERVICE CHARGE
Transfer Services:
(Note: Transportation is non-refundable)
• Room with Transfer: For guests who availed of the room with transfer service, kindly advise us of your complete flight details (date, flight number, time and airport name) at least two (2) days prior to arrival otherwise transfer cannot be provided even if you have paid for it.
• Transfer and Additional Service Cancellation: Cancellation is not allowed. This includes additional services availed upon booking (transfer service, extra bed and breakfast, etc.). This booking is 100% confirmed once paid.
• Additional person/kid mandatory.
• Mandatory Gala Dinner will still be charged even if guest/s cannot take the meal due to flight time, late arrival or other reasons.
