Rates above are inclusive of Government Tax. No Service Charge
Price Breakdown
Our Best Available Rate is subject to the prevailing discount during the time of booking based on allocation and room availability. This is subject to change without prior notice.
PAYPAL Fraud Control Policy: For all credit/debit card transactions, including the third party, the guest must present the actual (physical) card used (credit or debit), a signed letter of authorization, and a photocopy of any government-issued ID (passport, driver’s license, etc.) from the card owner. All documents must bear the same details and signature. Non-compliance will be subjected to full payment upon check-in. The same policy will apply for direct payment through a PayPal account.
Please see the Terms and Conditions for the Cancellation Policy.
INCLUSIONS:
- Free Breakfast: The room includes complimentary breakfast based on occupancy and can only be availed by registered guests in the restaurant (dine-in). Any excess will be charged accordingly.
- Free Wi-Fi Access
- Free Gym Access
- Free Use of Swimming Pool
GUESTS WHO AVAILED TRANSFER SERVICE:
- For guests who availed of the room with transfer service, kindly advise us of your complete flight details (date, flight number, time and airport name) at least three (3) days prior to arrival otherwise transfer cannot be provided even if you have paid for it. Any change of flight information should be advised to us or else original flight details will be followed and payment will be forfeited if not availed. Additional of Php 150 per person will be collected for foreign nationals.
- Transfer Service via Caticlan is exclusive for Henann Group of Resorts guests only.
TRANSFER PROCEDURE:
- For transportation via Caticlan, upon arrival kindly visit the transfer booth outside the arrival zone and look for the Henann signage. Note that Henann staff cannot enter the arrival area but will assist from the booth. A brief 10-minutes drive will take you to the Henann Welcome Center, followed by a boat ride to Cagban Port. A waiting van will then transport you to the resort, with the journey totaling about an hour. Transfers operate from 5:00 am to 9:00 pm. Flights outside these hours won't be served by the transfer service. The transfer isn't private and may include guests from other Henann properties. If arriving from Kalibo Airport, you'll need to arrange your own transfer to Caticlan and then head to the Henann Welcome Center near Caticlan Airport departure area, a short 3-5 minute journey. For departures, the resort pick-up is scheduled 3 hours prior to your flight's departure time.
CHILD POLICY:
- 0 to 4 years old : Free of Charge - sharing meal & existing bed (Maximum of 1 kid allowed per room) Excess kid should pay an extra kid charge
- 5 to 9 years old : Can share a room with the parents but should pay an extra kid charge
- 10 Years old and above : considered adult and should pay an extra person charge
Terms & Conditions
Prepayment: Full prepayment is required to confirm your reservation. This is nonrefundable.
Modification: Change date or re-booking not allowed
Cancellation: Not Allowed
Hotel Policies:
•Booking Confirmation: The reservation is considered confirmed when you receive a confirmation voucher thru email containing the reference ID. Present this together with a valid ID upon check-in. NO VOUCHER, NO CHECK-IN.
•Booking Cancellation: Cancellation is not allowed. This booking is 100% confirmed once paid.
•Transfer and Additional Service Cancellation: Cancellation is not allowed. This includes additional services availed upon booking (transfer service, extra bed and breakfast, etc.). This booking is 100% confirmed once paid.
•Cancellation caused by Acts of Nature & National Events: The resort will not be held liable for services not rendered or for any loss or damage due to natural calamity, flight or boat transfer cancellations due to bad weather condition and national events. If a booking was cancelled by the client because of force majeure, there will be no refund but is re-bookable to a new tour date within 30 days subject to room availability and rate difference if any.
•Cancelled/Diverted Flights: The resort is not responsible for cancelled flights due to aircraft problems, cancellation will apply. If an airline diverts their flight to Kalibo Airport and guest decide not to take it, cancellation policy still applies. For Caticlan flights diverted to Kalibo, the airline will be responsible to provide the land transfer arrangement.
•Check-in and Check-out Policy: Check-in time is at 3:00 pm and check-out time is at 12:00 noon. Early check-in or late check-out will depend on room availability and with corresponding charges.
•Child Meals & Transfers: Child meals and transfers are not included in the room breakdown. Request for transfer should be pre-arranged after booking otherwise, no transfer will be provided. While request for meals shall be directly settled at the resort. In order to avail of the child rate, guest must present a passport or birth certificate reflecting the age of the kid during reservation and at the front desk upon check-in. Otherwise, adult rate will apply.
CHINESE NEW YEAR DINNER ON JANUARY 28, 2025
•The Room rate on January 28, 2025 stay dates include common buffet dinner. Minimum of 2 persons. Extra persons must also pay for the common buffet dinner worth Php 1,099 per person.
•Chinese New Year Eve Dinner will still be charged even if guest/s cannot take the meal due to flight time, late arrival or other reasons.
•Corporate Card Policy: For corporate credit card transactions, guest must present the actual physical credit card used, a signed letter of authorization and a photocopy of any government issued ID (passport, driver's license, etc.) from the credit card owner or from an authorized signatory. All documents must bear the same details and signature. Non-compliance will be subjected to full payment upon check-in.
•Credit Card Policy: Credit card used in this transaction must be presented at the resort upon check-in otherwise booking is considered unpaid and will be required to make a new payment before they can check-in. Charge-back brought by this is subject to a processing fee of Php 500 per booking plus corresponding service fee of 2.8% from the total payment if request is submitted 60 days after payment was made. For third party credit card transaction, guest must present the actual physical credit card used, a signed letter of authorization and a photocopy of any government issued ID (passport, driver’s license, etc.) from the credit card owner. All documents must bear the same details and signature. Non-compliance will be subjected to full payment upon check-in. • AMEX Card Policy: For security purposes, third party transactions will not be allowed. If a booking was still made under this arrangement, guest will be required to make a new payment upon check-in unless the cardholder is physically present at the resort with the credit card used and at least two (2) valid ID’s.
•Extra Person: For additional charge, please call +63 2 8247-0000 or email manila.hpb@henann.com.
• Visitor Policy: Registered guests only are allowed to be on the guest floors and to access the resort's facilities. Unregistered guests / visitors accessing the restricted areas will be charged accordingly.
• Pets are not permitted on the hotel premises.
•Incidental Deposit: Incidental deposit of Php 2,000 or higher (depends on the room category booked) per room per night is required upon check-in. This is refundable upon check-out should there be no charges incurred during the stay.
•Child Policy: Kids sharing room with parents from 0-4 years old are free. (Maximum of 1 kid allowed per room) Excess kid should pay extra kid charge.
•Non-Smoking Policy: In order to maintain the beauty and comfort of our accommodation, for non-smoking rooms, violators will be charged a penalty fee equivalent to 2 nights based on published rates.
•Rates are not valid in conjunction with any other promos and discounts including senior citizen and PWD discounts. For inquiries on applicable VAT exemption and diplomats, call +63 2 247-0000 or email manila.hpb@henann.com
REGULAR PRICE
East Wing Rooms
1. Superior Room: Php 12,376
2. Deluxe Room: Php 13,104
3. Deluxe Premium Room: Php 13,979
4. Deluxe Room with Direct Pool Access: Php 15,580
5. Deluxe Premium Room with Direct Pool Access: Php 16,453
Beach Wing Rooms
1. Premier Room: Php 14,852
2. Premier Room with Direct Pool Access: Php 17,036
3. Grand Room with Sea View: Php 24,024
Extra person: Php 2,038 per night
Round trip Transfers: Php 2,660 per person
Per DTI-Fair Trade Permit No. R6-AKL-10-122, Series of 2024.
•Pool Access Room Advisory: The room is designed for adults. If traveling with children, a waiver must be signed upon check-in.
•Room Upgrade: Upgrade to a higher category is subject to room availability and rate difference. Full prepayment is required. For inquiries, contact our Manila reservation office at +63 2 8247 0000 or manila.hpb@henann.com.
•NO SERVICE CHARGE
•Special Request/Preferences: Bed type, smoking and non-smoking preference and room allocation are all subject to availability upon check-in. The resort voucher indicates the room and the services you have paid for. Anything that has been overlooked should be paid at the resort.
Transfer Service:
• For guests who availed of the room with transfer service, kindly advise us of your complete flight details (date, flight number, time and airport name) at least three (3) days prior to arrival otherwise transfer cannot be provided even if you have paid for it. Any change of flight information should be advised to us or else original flight details will be followed and payment will be forfeited if not availed. Additional Php 150 per person will be collected for foreign nationals.
•Transfer Service via Caticlan is exclusive for Henann Group of Resorts guests only.
Note: Transportation is non-refundable
