Rates above are inclusive of Government Tax. No Service Charge
Price Breakdown
Our Best Available Rate is subject to the prevailing discount during the time of booking based on allocation and room availability. This is subject to change from time to time.
Card Fraud Control Policy: For all credit/debit card transactions including third party transactions (Credit Card Owner and Booking Name are different), guest must present the actual physical credit card used upon check-in. In addition, for third party transactions, a signed letter of authorization and a photocopy of any government issued ID (passport, driver’s license, etc.) from the credit card owner are required. All documents must bear the same details and signature. Non-compliance will be subjected to collection of new payment upon arrival at the resort.
AMEX Card Policy: For security purposes, third party transactions will not be allowed. If a booking was still made under this arrangement, guest will be required to make a new payment upon check-in unless the credit card owner is physically present at the resort with the credit card used and at least two (2) valid ID’s.
Please see Terms and Conditions for the Cancellation Policy.
Important: Kindly advise us at least one (1) day before your arrival if you would like to avail of our private transfers. Airport authorities requires us to submit a list and does not allow us to accommodate you if advised on the day of your arrival. Otherwise, you will be accommodated by other transport services where you will be mixed with guests from other resorts and several stops is inevitable.
Inclusions:
- Free Breakfast: The room includes complimentary breakfast based on paid room occupancy and can only be availed by registered guests in the restaurant (dine-in). Any excess will be charged accordingly.
- Free Wifi Access
- Free Use of Gym
- Free Use of Swimming Pool
- Pool Access Room Advisory: The room is designed for adults. If traveling with children, a waiver must be signed upon check-in.
- Kid Policy: Kids sharing room with parents from 0-4 years old are free.
Child Policy:
- 0 to 4 years old : Free of Charge - sharing meal & existing bed (maximum of 1 kid is allowed per room)
- 5 to 9 years old : Can share room with the parents but should pay extra Kid rate
- 10 Years old and above : considered adult and should pay extra person charge
MANDATORY DINNER
Room rates on February 16 & 17, 2026 for Chinese New Year's Eve include a common buffet dinner. Minimum of 2 persons and 4 persons for Family Room, Royal Suite and Presidential Suite. An extra person is required to pay for dinner in order for the resort to guarantee the room booked for you. To pay for an extra person, click the "TRANSFER AND ADD-ONS" window prior to booking and paying. Otherwise, the said mandatory dinner will still be collected prior to arrival in order for the resort to finalize your booking. Kid rate and charge will be determined on-site depending on their height.
Dinner Rate: February 16 and 17, 2026, worth Php 1,349.00 /pax /night (prepaid rate)
•Mandatory Dinner will still be charged even if guest/s cannot take the meal due to flight time, late arrival or other reasons.
Transfer Services via Caticlan is Exclusive for In-House Guests of Henann Resorts Only
Note: Additional of Php 150.00 per pax for foreign nationals
• Room with availed transfer: Please notify us of your complete flight details (date, flight number, time, and airport name) at least three (3) days prior to arrival; otherwise, transfer cannot be provided even if you have paid for it. Payment for the unused transfers will be forfeited and cannot be refunded or converted to other resort services.
• Room without transfer: Additional transfers must be arranged at least three (3) days prior to arrival. No confirmation, no arrangement policy. Airport authorities require us to submit a list and does not allow us to accommodate you if advised on the day of your arrival. Otherwise, you will be accommodated by other transport services, where you will be mixed with guests from other resorts, and several stops are inevitable.
• For transportation via Caticlan: Upon arrival, kindly visit the transfer booth outside the arrival zone and look for the Henann signage. Note that Henann staff cannot enter the arrival area but will assist from the booth. A brief 5-minute drive will take you to the Henann Welcome Center, followed by a boat ride to Cagban Port. A waiting van will then transport you to the resort, with the journey totaling about 45 minutes to an hour. Transfers operate from 5:00 am to 9:00 pm. Flights outside these hours won't be served by the transfer service. The transfer isn't private and may include guests from other Henann properties. If arriving from Kalibo Airport, you'll need to arrange your own transfer to Caticlan and then head to the Henann Welcome Center near Caticlan Airport departure area, a short 3-5 minute journey. For departures, the resort pick-up is scheduled 3 hours prior to your flight's departure time.
Terms & Conditions
Prepayment: Full prepayment is required to confirm your reservation. This is nonrefundable.
Modification: Change date or rebooking not allowed.
Cancellation: Not Allowed
Billing Agreement: Please note that if you cancel your billing agreement, your reservation will be cancelled automatically. You may be charged a cancellation fee as per the stated policy for your reservation.
Card Fraud Control Policy: For all credit/debit card transactions including third party transactions (Credit Card Owner and Booking Name are different), guest must present the actual physical credit card used upon check-in. In addition, for third party transactions, a signed letter of authorization and a photocopy of any government issued ID (passport, driver’s license, etc.) from the credit card owner are required. All documents must bear the same details and signature. Non-compliance will be subjected to collection of new payment upon arrival at the resort.
AMEX Card Policy: For security purposes, third party transactions will not be allowed. If a booking was still made under this arrangement, guest will be required to make a new payment upon check-in unless the credit card owner is physically present at the resort with the credit card used and at least two (2) valid ID’s.
HOTEL POLICIES:
•Booking Confirmation: The reservation is considered confirmed when you received a confirmation voucher thru email containing the reference ID. Present this together with a valid ID upon check-in. NO VOUCHER, NO CHECK-IN.
•Booking Modification/Cancellation: Cancellation and modification is not allowed. This booking is 100% confirmed once paid.
•Cancellation caused by Acts of Nature & National Events: The resort will not be held liable for services not rendered or for any loss or damage due to natural calamity, flight or boat transfer cancellations due to bad weather condition and national events. If a booking was cancelled by the client because of force majeure, there will be no refund but is re-bookable to a new tour date within 30 days subject to room availability and rate difference if any.
•Cancelled/Diverted Flights: The resort is not responsible for cancelled flights due to aircraft problems, cancellation will apply. If an airline diverts their flight to Kalibo Airport and guest decided not to take it, cancellation policy still applies. For Caticlan flights diverted to Kalibo, the airline will be responsible to provide the land transfer arrangement.
•Check-in and Check-out Policy: Check-in time is at 3:00 pm and check-out time is at 12:00 noon. Early check-in or late check-out will depend on room availability and with corresponding charges.
•Pets are not permitted within the hotel premises.
•Child Meals & Transfers: Child meals and transfers are not included in the room breakdown. Request for transfer should be pre-arranged after booking otherwise, no transfer will be provided. While request for meals shall be directly settled at the resort. In order to avail of the child rate, guest must present a passport or birth certificate reflecting the age of the kid during reservation and at the front desk upon check-in. Otherwise, adult rate will apply.
•Corporate Card Policy: For corporate credit card transactions, guest must present the actual physical credit card used, a signed letter of authorization and a photocopy of any government issued ID (passport, driver's license, etc.) from the credit card owner or from an authorized signatory. All documents must bear the same details and signature. Non-compliance will be subjected to full payment upon check-in.
•Credit Card Policy: Credit card used in this transaction must be presented at the resort upon check-in otherwise booking is considered unpaid and will be required to make a new payment before they can check-in. Charge-back brought by this is subject to a processing fee of Php 500.00 per booking plus corresponding service fee of 2.8% from the total payment if request is submitted 60 days after payment was made. For third party credit card transaction, guest must present the actual physical credit card used, a signed letter of authorization and a photocopy of any government issued ID (passport, driver’s license, etc.) from the credit card owner. All documents must bear the same details and signature. Non-compliance will be subjected to full payment upon check-in.
• AMEX Card Policy: For security purposes, third party transactions will not be allowed. If a booking was still made under this arrangement, guest will be required to make a new payment upon check-in unless the cardholder is physically present at the resort with the credit card used and at least two (2) valid ID’s
•Extra Person: For additional charge, please call +63 2 8523-1234 or email manila.hrb@henann.com for further assistance.
•Incidental Deposit: Incidental deposit of PHP 2,000 or higher (depends on the room category booked) per room per night is required upon check-in. This is refundable upon check-out should there be no charges incurred during the stay.
•Kid Policy: Kids sharing room with parents from 0-4 years old are free (maximum of 1 kid is allowed per room).
MANDATORY DINNER
Room rates on December 31, 2025 (New Year's Eve) and Chinese New Year's Eve on February 16 & 17, 2026 include a common buffet dinner. Minimum of 2 persons and 4 persons for Family Room, Royal Suite and Presidential Suite. An extra person is required to pay for dinner in order for the resort to guarantee the room booked for you. To pay for an extra person, click the "TRANSFER AND ADD-ONS" window prior to booking and paying. Otherwise, the said mandatory dinner will still be collected prior to arrival in order for the resort to finalize your booking. Kid rate and charge will be determined on-site depending on their height.
Dinner Rates:
• December 31, 2025, worth PHP 3,185 /pax (prepaid rate)
• February 16 and 17, 2026, worth Php 1,349.00 /pax /night (prepaid rate)
•Mandatory Dinner will still be charged even if guest/s cannot take the meal due to flight time, late arrival or other reasons.
•Non-smoking Policy: In order to maintain the beauty and comfort of our accommodation, for non-smoking rooms, violators will be charged a penalty fee equivalent to 2 nights based on published rates.
•Online Discounted Rate: Rates are not valid in conjunction with any other promos and discounts including senior citizen and PWD discounts. For inquiries on applicable VAT exemption and diplomats, call +63 2 8523-1234 or email manila.hrb@henann.com
REGULAR PRICE:
• Superior Room Php 12,085.00
• Deluxe Room Php 14,269.00
• Premier Room Php 15,579.00
• Premier Room with Direct Pool Access Php 18,782.00
• Family Room Php 23,005.00
• Junior Suite Php 20,093.00
• Junior Suite with Direct Pool Access Php 23,296.00
• Executive Suite Php 23,442.00
• Honeymoon Suite Php 28,246.00
• Royal Suite Php 40,768.00
• Presidential Suite Php 55,037.00
• Round Trip Transfers Php 2,660.00
• Buffet Breakfast per person Php 1,000.00
Per DTI-Fair Trade Permit No. R6-AKL-11-225, Series of 2025
•Pool Access Room Advisory: The room is designed for adults. If traveling with children, a waiver must be signed upon check-in.
•Room Upgrade: Upgrade to a higher category is subject to room availability and rate difference. Full prepayment is required. For inquiries, contact our Manila reservation office at +63 2 8523-1234 or manila.hrb@henann.com.
•NO SERVICE CHARGE
•Special Request/Preferences: Bed type, smoking and non-smoking preference and room allocation are all subject to availability upon check-in. The resort voucher indicates the room and the services you have paid for. Anything that has been overlooked should be paid at the resort.
• Transfer Services: Room with Transfer - for guests who availed of the room with transfer service, kindly advise us of your complete flight details (date, flight number, time and airport name) at least three (3) days prior to arrival otherwise transfer cannot be provided even if you have paid for it.
Note: Transportation is non-refundable
